Last updated: January 2024
Introduction
lumina-vibe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our garden care services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact or quote request forms
- Subscribe to our newsletter
- Contact us via email or other communication channels
- Use our services
This information may include:
- Name
- Email address
- Postal address
- Service preferences and requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To respond to your enquiries and fulfil your requests
- To send you quotes and service-related communications
- To improve our website and services
- To comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With service providers who assist us in operating our website and conducting our business
- When required by law or to protect our rights
- In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate personal information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Request data portability
- Withdraw consent
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
lumina-vibe
47 Kensington Gardens
London, SW7 4QP
United Kingdom
Email: [email protected]